1. IS PAYMENT IN FULL REQUIRED TO BOOK A DATE?
We offer a 50% down payment option to reserve your items ONLY IF your event is more than 30 days out. The balance is due NO LATER than 7 days prior to the event. If your event is LESS THAN 30 days away, FULL PAYMENT is due at time of booking.
2. CAN I CANCEL IF SOMETHING COMES UP OR I NO LONGER NEED THE BOOKING?
Client is eligible for a full refund of their 50% retainer if cancellation occurs 30 days or more in advance. Cancellations within 30 days of the event will result in a $25.00 cancellation fee. Cancellations within 3 days of the event will result in a $50.00 cancellation fee.
3. CAN I PICK UP THE ITEMS?
Certain items are eligible for will-call pick up and drop off. Please contact us to discuss. ALL backdrop wall set-ups and life size animal props will be DELIVERED, INSTALLED and PICKED UP by Ny & Ali Exclusive Rentals. No other party should attempt to set up or break down items.
4. WHEN WILL THE ITEMS BE DELIEVERED AND INSTALLED AT MY EVENT?
Renter must ensure Ny & Ali Exclusive Rentals staff has access to the event location at least 3 hours prior (or earlier depending on the rental item) for drop off and proper installation of items. Renter must ensure Ny & Ali Exclusive Rentals has reasonable parking/access to unload rental items. Renter/Venue must also allow access at the end of the event OR next day for break down and pick up.
5. WHAT IF MY RENTAL ITEM IS DAMAGED DURING THE EVENT?
Renter is responsible for any damage to the equipment during the rental period. Renter must notify Ny & Ali Exclusive Rentals of any damage or incident that occurs to equipment during the event. Renter will be invoiced for any repairs they are liable for.
6. WHAT IF I HAVE AN OUTSIDE EVENT AND IT RAINS?
Should inclement weather threaten on the day of an outside event, renter will have the option of having the items installed at an alternate indoor location. If the outside event must be cancelled due to weather, renter will receive a credit for use on a later date.
7. IS NY & ALI EXCLUSIVE RENTALS INSURED?
Yes! We can provide a Certificate of Insurance upon request.
8. OUR VENUE REQUIRES THAT IT IS ADDED AS AN “ADDITIONAL INSURED”. CAN YOU DO THAT?
Of course! Send us the required information once you book with us and we will add them on and provide you with the insurance certificate.
9.WHY DO YOU HAVE MINIMUMS?
In order to provide the best customer service & sustain our business, minimums must be established to maintain manageable workflow and revenue. It is not sustainable for our business to rent out a few small items for a minimal amount, deliver & pick them up.However, you can always come and pick up/drop off most ELIGIBLE smaller items at a scheduled time! Please contact us to discuss further questions.
10. THE ITEM/ITEMS I WANT TO RENT DON'T REACH THE MINIMUM. CAN I STILL RENT FROM NY & ALI?
Yes! However, you would have to come and pick up/return ELIGIBLE items at our specified location if its under the minimum. Please be advise only certain items are eligible for this. Please contact us for more details.
11. I ONLY WANT TO RENT A BACKDROP AND IT DOESN'T REACH THE MINIMUM.
Backdrop installations take a hefty amount of work from prepping, loading, unloading, setting up and breaking down. Any on-site installation of a backdrop must have an order total of $500+. Most backdrops themselves are under this threshold, however, you can rent other smaller add-ons (pedestals/signage etc) to reach this amount and/or look into our package deals. Unfortunately we are NOT able to rent out just a backdrop for you to set up on your own. This is for everyone's safety and to prevent damage to our backdrops.
12. NY & ALI PREFERS NEXT DAY PICK UP OF RENTALS. MY VENUE REQUIRES PICK UP LATE NIGHT/EARLY MORNING. CAN YOU COME AT THOSE HOURS?
For an added fee. Drop off and pick up times will be discussed before we book you.