FAQs

1. IS PAYMENT IN FULL REQUIRED TO BOOK A DATE?

We offer a 50% down payment option to reserve your items ONLY IF your event is more than 30 days out. The balance is due NO LATER than 7 days prior to the event. If your event is LESS THAN 30 days away, FULL PAYMENT is due at time of booking.

 

2. CAN I CANCEL IF SOMETHING COMES UP OR I NO LONGER NEED THE BOOKING?

Client is eligible for a full refund of their 50% retainer if cancellation occurs 30 days or more in advance. Cancellations within 30 days of the event will result in a $25.00 cancellation fee. Cancellations within 3 days of the event will result in a $50.00 cancellation fee.

 

3. CAN I PICK UP THE ITEMS?

NO. There is no brick and mortar location. ALL rental items & equipment will be DELIVERED, INSTALLED and PICKED UP by Ny & Ali Exclusive Rentals. No other party should attempt to set up or break down items.

 

4. WHEN WILL THE ITEMS BE DELIEVERED AND INSTALLED AT MY EVENT?

Renter must ensure Ny & Ali Exclusive Rentals staff has access to the event location at least 3 hours prior (or earlier depending on the rental item) for drop off and proper installation of items. Renter must ensure Ny & Ali Exclusive Rentals has reasonable parking/access to unload rental items. Renter/Venue must also allow access at the end of the event OR next day for break down and pick up.

 

5. WHAT IF MY RENTAL ITEM IS DAMAGED DURING THE EVENT?

Renter is responsible for any damage to the equipment during the rental period. Renter must notify Ny & Ali Exclusive Rentals of any damage or incident that occurs to equipment during the event. Renter will be invoiced for any repairs they are liable for.

 

6. WHAT IF I HAVE AN OUTSIDE EVENT AND IT RAINS?

Should inclement weather threaten on the day of an outside event, renter will have the option of having the items installed at an alternate indoor location. If the outside event must be cancelled due to weather, renter will receive a credit for use on a later date.

 

7. IS NY & ALI EXCLUSIVE RENTALS INSURED?

Yes! We can provide a Certificate of Insurance upon request.

 

8. OUR VENUE REQUIRES THAT IT IS ADDED AS AN “ADDITIONAL INSURED”. CAN YOU DO THAT?

Of course! Send us the required information once you book with us and we will add them on and provide you with the insurance certificate.

9.CAN BALLOON INSTALLS WITHSTAND THE HOT WEATHER/OUTSIDE ELEMENTS? When you choose to have an outside event, there is always a gamble taken with weather. Although we use the highest quality balloons made for indoor or outdoor events, balloons are never guaranteed. Direct sunlight, wind, rain etc can pop balloons. Also be aware that sunlight and heat will oxidize the balloons resulting in a slight color change to a more matte surface.